Discuss the social context that influences Othello’s labelling of Desdemona as that “cunning whore of Venice”

In Othello numerous issues are attempted. As per the time that the play was composed, men hold all the force and ladies are viewed as of low keenness. All through the play Desdemona is an image of honesty and weakness. From the outset she has all the earmarks of being developed and very keen of occasions around her. Iago regularly reveals to Othello that she is unfaithful. It appears that she won't acknowledge what's going on and her perspectives are fair. She tends to be thoughtful towards others' circumstances, as Cassio. This is the thing that triggers Othello's desire when Iago brought up they were talking in security. She regularly focuses on different people groups contemplations yet stays negative on the off chance that they vary to her own. She has a devotion to her better half in all parts of life, regardless of whether it is mental or physical. Othello gives us how a lady's character, notoriety and force can be controlled and mutilated by men. The connection among Desdemona and Othello is extremely impossible to miss, and would have been considered much more so at the time at which Shakespeare was composing, it consequently hangs out in the play, not least since it is a blended race marriage yet additionally in light of the fact that toward the beginning of the play they have all the earmarks of being on an equivalent standing, they have a common â€Å"respect† for each other. We are given a ground-breaking picture of ladies toward the beginning of the play; Desdemona has defied her dad and taken her picked spouse, despite the fact that Desdemona recognizes that Othello is her â€Å"Lord† and that it is her â€Å"duty† to obey him. In any case, in that state, Desdemona goes about as a sensational gadget, bringing Othello into a household circumstance where he is unpracticed. This causes his fixation on Desdemona to develop in light of the fact that she has gotten his entire world; Iago thinks that its simple to control this circumstance since Othello is new to life just in the residential side. In spite of the fact that Desdemona was balanced in believing, her trust was regularly lost, for instance Iago. Just as this paying little mind to her acumen of what goes on around her now and again, this was insufficient to ascend in the public arena, as ladies had no conclusion in the hour of the play. In spite of the fact that Shakespeare attempted numerous advanced thoughts, he didn't do this for a cutting edge society, as it would not have permitted such a large number of occasions to happen, and it would not have been viewed as sensible by people in general. At the point when Othello discusses charming Desdemona he is depicted as a persuasive narrator and darling: â€Å"She gave me for my torment a universe of moans. † It is through her relationship with Othello that his disappointment is indicated not just by her spoilt assessment of him, he was beforehand a perfect to her, however before the finish of the play she has understood that â€Å"men are not gods†, yet in addition by Othello's quick excusal of her as a â€Å"fair devil† and a â€Å"lewd minx† after his perspective on her where he would â€Å"deny her nothing† has been obliterated by Iago. The ruin of Othello is set apart by the pulverization of their once close and confiding in relationship, which Iago has persuaded Othello that it is a â€Å"foul disparity. † Desdemona's physical and vocal nonattendance from the initial scenes talks about ladies' place in the Venetian culture. It is through Desdemona's nonappearance that we can evoke our own psychological picture of her dependent on what we have heard.

Difference between Scientific Management and Human Relations

Question: Dim (2013), among others, contends that the contrasts between logical administration and the human relations approach are strategic and that both are seeking after similar closures. Fundamentally thoroughly analyze these two schools of the executives thought? Answer: Presentation: Authoritative Behavior can be characterized as an order which is worried about different parts of human conduct in an association. This field mostly features on bunch elements and estimates how people take an interest in a group and should cooperate. In this sort of condition people practice administration and authoritative change is featured here. In some cases Organization Behavior is otherwise called a hypothesis which is legitimately determined by the administration of an association. Hierarchical Behavior have risen since US Civil war in the mid twentieth century (Processes, 2015). The investigation Of Organizational Behavior is testing and fascinating as well. It relies upon the conduct of the representatives working that they are solicited to convey in wording from their conduct. OB is a social framework that influences association structure, bunch just as individual conduct. Association Behavior concentrates every single part of gathering just as individual points of view and contrasts it and different associations. There are two parts of Organization conduct, one is smaller scale and the other one is large scale. There are different duties of the board that is connected to tem building, dynamic, authority and techniques of an association (Introduction to Organization Behavior, 2015). Logical School of Management Logical school of the executives is an administration hypothesis that was created by F.W. Taylor in the year 1880. This school assists with improving work efficiency and consequently builds the economy of the nation. This model is additionally known seen from the old style viewpoint of Taylorism (Darwish, 2013). In the year 1909, Taylor distributed The Principles of Scientific Management. In this school of the board Taylor suggested that profitability could be expanded if the employments are progressively rearranged and upgraded. Here the laborers and administrators were approached to help out one another. Laborers didn't acquire any motivators from the work and there was no inspiration at work. Taylor accepted that cash was the primary helper to work so he presented the possibility of a reasonable days pay for a reasonable days work. This implies in the event that a laborer didn't work enough, at that point he was not qualified for pay (Cliffsnotes.com, 2015). Human Relations Approach to Management: Human relations fundamentally manage the investigation of human instinct, people groups gives that happen because of authoritative and relational connections. This methodology stands to be basic part for an associations achievement. This methodology was begat by Elton Mayo and his partner Fritz Roethlisberger from Harvard University (Witzel, 2011). This examination comprised about Hawthorne tests which were led at the Western Electric production line in Chicago. The examination portrayed that lighting levels would affect profitability of the laborers and they felt that all the more light would build greater efficiency of the laborers (Accel-team.com, 2015). Later on they understood that lighting had no effect on laborers execution. Rather they saw that the nearness of analysts on the field permitted more worker profitability. They additionally chose to assess on the rest time frames and long stretches of work of the laborers. Later on they thought of an end that it was a result of the perspectives of the representatives that there was an expansion in the work profitability of the workers. The discoveries of the investigation were known as the Hawthorne Effect. Contrast between the two methodologies:- The Comparison and differentiation depends on the laborers musings and perspectives that varies from individual to person. The distinctions additionally relies upon the way that how they control the workforce so they can achieve their errand in like manner. On the off chance that there is accessibility of legitimate coordination and successful on work relations, at that point people can work much under high tension. It is constantly accepted that an association consistently relies upon common collaboration and coordination; there must be a two way cooperation present in the association. It is additionally important for the administration to remain alert about the mental needs of people. There ought not be any dominancy by the more significant position authority (Bauer, 2015). Requests are intended for execution. It is to be plainly comprehended that the subordinates are to give them errands and not orders and the laborers are intended to execute them. The significant contrasts can be shown in the accompanying focuses: Human Relations Model rose in the social period on where there is association of government and the economy and the old style the executives hypothesis of Taylor was created to bring down the efficiencies of enormous scope creation which had accessibility of essence of migrant workforce who were not all that certified. The human relations model had a steady domain while the old style the executives hypothesis had for the most part understood suspicions. Human methodology sent their work by building agreeable frameworks for productivity. While the logical school had the control for productivity. The human relations school had casual relations with their laborers while the logical school of the board had auxiliary association structure and employment advancement for laborers were given (Nature Of the board, 2015). Contentions identified with human relations approach: Crafted by Elton Mayo was constantly viewed as bolstered by logical administration. Taylor applied science to his school of the executives so monetary proficiency could be accomplished and that can likewise build work efficiency. There were numerous contentions identified with human connection approach. It was contended that the job that Elton Mayo played was dubious, and he delineated to be the author of this administration thought. A few specialists accepted that it was at that point utilized much before the Hawthorne tests. Specialists like Nyland and Bruce distinguished a comparative idea to that of human relations much before Elton Mayo did. It was additionally accepted that there was another name that was pre ascribed for human connection model and that is of Henry S. Dennison. There was a nexus that was made among Taylorism and human connection thought (Rose, 2015). The logical administration and Taylorism, as clarified by F.W. Taylor, was a finished mental upset. This idea determined its supervisors to work with enthusiasm of flawlessness to work so all the authoritative issues could be evaluated. This investigation likewise utilized subjective information to choose representatives at work. Furthermore Taylor presented work profitability through portraying the conduct of representatives. How Scientific School of Management and Human Relations Management are vital to an association:- The administration hypotheses consistently upheld the presence of associations and furthermore practices power over different viewpoints in the association also. It likewise records to utilize the assets successfully and in a planned way with the goal that most extreme profitability can be accomplished. There ought to likewise be minimization of waste for the assets. It is additionally accepted that vital administration and corporate technique assume a significant job to decide the methodologies of the board. It is critical to break down the present business position in the earth and that ought to make a benchmark for better distinguishing proof. To assess the outer condition PESTLE investigation can be utilized to comprehend vital choices of an association and how it influences the general business (David, 2005). The methodology of logical school of the board is attempting to converge with different business capacities. The human relations model was the primary inspiration for the workers separated from Maslow and Herzbergs plans of inspiration. This likewise influenced the compensation arrangement of the representatives which made the assignment of the workers all the more testing and vital to persevere through elite in the associations. End: The early ways to deal with study the board, for example, the logical methodology and human relations are supposed to be significant wellsprings of current school of the executives. Logical administration hypothesis states how proficient the laborers ought to be regarding the creation procedure. It additionally engaged to accomplish worker fulfillment and other conduct parts of the representatives in the association. Present day school of the board likewise gives bits of knowledge to assist them with being increasingly powerful and important as far as the everyday work. The logical way of thinking likewise permitted a pioneer to play out all the obligations under him itself. It additionally engaged to keep up coordination and participation to help with building up the self-improvement of representatives in an association. While in the human relations, Mayo portrayed that laborers were progressively alright with more noteworthy acknowledgment of work and that helped representatives to accomplish inspiration. The logical way of thinking likewise upheld the hierarchical development keeping view not to hamper singular development too. It gave more significance to the laborers. References: Accel-team.com, (2015).Human relations school of the executives way to deal with improve profitability.. [online] Available at: https://www.accel-team.com/human_relations/INDEX.html [Accessed 20 Feb. 2015]. Bauer, M. (2015).GRIN - Compare and difference logical administration and human relations hypothesis. [online] Grin.com. Accessible at: https://www.grin.com/en/digital book/205705/thoroughly analyze logical administration and-human-relations-hypothesis [Accessed 20 Feb. 2015]. Cliffsnotes.com, (2015).Classical Schools of Management. [online] Available at: https://www.cliffsnotes.com/more-subjects/standards of-the executives/the-development of-the executives thought/old style schools-of-the executives [Accessed 20 Feb. 2015]. Darwish, T. (2013).Strategic HRM and execution. Newcastle upon Tyne: Cambridge Scholars Pub. David, F. (2005).Strateg

Reviewing Martin Scorsese

Something beyond a producer, Martin Scorsese is oneself named watchman of American film history. For him, the film of the present is consistently and essentially impacted by the past. Scorsese orders tremendous basic regard; in the case of shuffling huge spending plans and standard associations with huge studios, conveying star vehicles and film industry victories, or enjoying increasingly close to home tasks, Scorsese has held his notoriety for being â€Å"the quintessential free thinker auteur† (Andrew 21).An autonomously disapproved cinephile, his relationship to famous film has been an incredibly beneficial one. While most popular for the savage however complex investigation of manliness and brutality in movies, for example, the New York-based Taxi Driver (1976), the searing true to life boxing picture Raging Bull (1980), the epic hoodlum account Goodfellas (1990), or the disputable The Last Temptation of Christ (1988), Scorsese’s yield has been amazingly differed. This paper surveys three of his movies: Taxi Driver, The Last Temptation of Christ, and Gangs of New York (2002).Religion is a steady topic in Scorsese’s films: practically the entirety of his significant male characters voice an interest with religion in some structure. Mean Streets’ (1973) Charlie is fixated on the possibility of his own otherworldly reason. The prototype particular enthusiast, his craving to do retribution is at chances with his activities: â€Å"he acts like he's doing it for the others, however it's his very own matter pride† (Scorsese 48). Cabbie's Travis Bickle trusts himself to be showcasing God's wrath against the miscreant of New York city; Cape Fear's (1991) Max Cady is in like manner focused; while Raging Bull's Jake LaMotta rebuffs his body both in preparing and in the enclosing ring an endeavor to give penance for his sins.These prior movies appear to be driving towards Last Temptation of Christ’s express grappling with Chri stianity. Drawing in extraordinary responses from some strict gatherings, the film, in view of Nikos Kazantzakis' tale, presents a non-scriptural Jesus plagued by questions and fears about his character and mission, continually, severely enticed by abhorrent. An individual significantly more than the manifest Word of God, this Jesus is firmly enticed likewise explicitly, and just by a superhuman exertion of the will is he ready to accomplish a last triumph. Scorsese contended that it was his expectation to show Christ as a genuine man as opposed to as a perfect profound being.Thus, Christ's (Willem Dafoe) inward passionate battle and the reliably female picture of transgression meet, in the event that one is to acknowledge Scorsese's meetings, in making the film as much his very own working through way of life as the tale of Christ: â€Å"Jesus needs to endure all that we experience, all the questions and fears and anger†¦he needs to manage this twofold, triple blame on the cr oss. That is the manner in which I guided it, and that is the thing that I needed, in light of the fact that my own strict sentiments are the same.† (Corliss 36)It is evident that the significant complaint of the nonconformists to this film had to do with its long last succession, wherein Jesus descends from the cross and strolls into a natural heaven, where he weds first Mary Magdalene and afterward, as a single man, Mary, the sister of Lazarus. By her and her sister Martha, he has various children.The issue is that individuals who had not seen the film, or who had seen it however not distinguishably, had no clue that these occasions occur in a dream succession, a fantasy like compulsion to the residential life deliberately figured by Satan to demoralize the killed Jesus from living completely his crucial salvation. Additionally, it is an allurement succession spoke to by Scorsese as a dream, something clear in the film language of the grouping, and as an enticement dream tha t Scorsese has Jesus survived: he comes back to the cross and bites the dust victorious.The Last Temptation of Christ can be deciphered in two unmistakable manners; it is possible that it places Christ as a person, or it raises Scorsese's vision of manly character to an all-powerful profound level. Thoughts of manliness, a feeling of network and the impact of religion on close to home personality are on the whole subjects basic to Scorsese films. Actually, the film proposes an endeavor to universalize manly understanding by having these topics moved from the standard urban, late twentieth-century setting to scriptural times.Objections to the film's delineation of Jesus as sexual maybe served to occupy consideration away from another increasingly awkward topic; that manly personality is characterized as far as existential clash and developing mindfulness, while ladies stay limited to earth, sexuality and Original Sin. In spite of the fact that Scorsese can't be basically given a role as a sexist, his own point of view and conviction frameworks are unashamedly man centric, grounded in Catholicism. Ladies highlight principally on an emblematic level, filling in as projections of male otherworldly clashes (even, it may be contended, in The Age of Innocence).Whether epic, sentiment, legend, epic, or film, accounts have depended on the nearness of the â€Å"hero† as an indication of the human’s search of a perfect. Scorsese's Taxi Driver depicts a character, Travis Bickle, who is on the other hand a reversal, a debasement, and a variety of the possibility of the saint. The film builds a â€Å"literary city†, an original topos in an account of the mass and the person, where the â€Å"mass† makes â€Å"a impossible to miss sort of against network inside the separated culture† (Pike 100).A chain of incongruities characterizes Bickle set into this setting and characterizes another well known fact: secrecy and seclusion in the midst of a thick populace, a prompt offensiveness with and fascination for the amplified excess and debasement of the city, an alienation from others which develops with expanding closeness, and an enemy of social conduct and an obsessive brain science ridiculously conceived of the journey for ideals.In Taxi Driver, Bickle considers metropolitan to be structure as a material hellfire in a time of a withering God (or effectively dead God). He puts himself in an ill-disposed association with the world all in all, and he seeks after the beliefs of self-acknowledgment and otherworldly compromise in incidentally awful activities. What's more, Bickle keeps up a mischievous sense for the hallowed, and this contorted devotion or heavenliness is show in his talk reminiscent of the admission class, in his rage for a shameless society, and in his compassion toward the mistreated and intimidated (ideally rendered as a whore). Bickle perceives his status as God’s forlorn man. He writes in his conf ession booth mode: â€Å"Loneliness has tailed me for my entire life. The life of dejection seeks after me any place I go: in bars, vehicles, cafés, theaters, stores, walkways. There will never be a way out. I am God's forlorn man.†The opening montage of Scorsese’s Taxi Driver dispatches a progression of optical subjects, and the pictures of eyes, mirrors, and glass represent Bickle’s impression of this profoundly bankrupt and profoundly deprived condition. The executive deals with his altering and camera points to feature the hero seeing the world through mirrors or glass, especially the back view reflect and the windshield of the taxi, through which immensely significant characters enter: Sport and Iris in a concise look in his mirror; Palantine in his back view mirror; and Betsy through the sheets of an all-glass office. All in all, the film mirrors French Existentialist the impact, and the setting, lighting, and mise-en-scene †particularly in the dimne ss of the film †owe an obligation to film noir, adding to the comprehension of the battle of the protagonist.Overall, Bickle speaks to something more than estrangement and social disappointment, since God’s forlorn man endures in magical hopelessness in view of the emergence of a reality where the True, the Good, and the Beautiful have lost their importance. Basically, Bickle is a prophet assaulting Babylon, however with no confirmation of freedom; he is additionally Theseus in the labyrinth of the city yet with no Olympus and no Ariadne. In this condition of profound hopelessness and otherworldly destitution, Bickle holds an instinctive aching for the perfect â€Å"but no longer has the limit with regards to recognizing, representing or acknowledging it† (Swensen 267).While disconnection and emergencies of character are key topics that saturate a significant number of Scorsese's movies, they fundamentally incorporate investigations of network, or fraternity again st which the separation, or level of distinguishing proof for an individual can be estimated. This is one of the significant subjects of one his latest movies, Gangs of New York.Obviously, the director’s investigations of network and fellowship stem mostly from his editorial on his own encounters, his feeling of his home network and of the individuals he has known. As a rule this feeling of docu-authenticity expands just so far as setting. This film is concerned with political, social, and financial clashes, yet additionally profound clash. In one of his meetings about Gangs of New York, Scorsese states:[During the Civil War] the North and South were battling for causes. The nativists [whose motto was â€Å"America for Americans†] and the Irish were battling for the option to live and the option to live respectively, however they were biting the dust for it, as well. On the off chance that individuals have confidence in something unequivocally enough they're going to k ick the bucket for it, and that is a significant issue on the planet today. In the film †as in this day and age †religion is utilized in an aggressor way. (Scorsese 1)This film is additionally a quality of brutality in a significant number of Scorsese’s films: â€Å"The twentieth century was ostensibly the most rough in mankind's history, however the most savage century in American history was the nineteenth. Destitute individuals, ideological groups, and posses would illustrate, and there was brutality constantly.† (Scorsese 2) Alongside the sentiment of the criminal and o

How to Pronounce the French Adverb Plus

The most effective method to Pronounce the French Adverb Plus The French adverbâ plusâ has various articulations, contingent upon how its utilized. As a rule, whenâ plusâ has a positive significance (e.g., increasingly, extra, extra) it is articulated [ploos]. At the point when it is utilized as a negative modifier (which means no more), it is generally articulated [ploo]. A straightforward method to recall this is by believing that the positive feeling of the word has an additional sound, while the negative sense doesn't. At the end of the day, the [s] sound isâ subtractedâ when the word has aâ negativeâ meaning andâ addedâ when it has aâ positiveâ meaning. (Cunning, right?)â This general articulation rule applies toâ plusâ when its utilized as a positive or negative verb modifier. At the point when utilized as a similar or standout, the standards are to some degree extraordinary. Confirmed Adverbâ [ploos] In the confirmed, Plus de implies more (than) or extra Je veux in addition to de beurre. I need more butter.Il y emanation in addition to de choix demain. There will be extra decisions tomorrow.Jai in addition to de 1 000 livres. I have in excess of 1,000 books. Negative Adverbâ [ploo] Then again, in the negative, Ne ... plusâ is a negative verb modifier, which means no more or no more Je ne le veux plus. I dont need it anymore.â Je ne veux in addition to de beurre.â I dont need any more butter.â Besides de beurre, merci.** No more spread, bless your heart. Non plusâ means neither or not ... either Je naime pas les pommes non in addition to.  I dont like apples either. - Je nai pas de montre.- Moi non plusâ !   â -Me not one or the other! Ne ... besides queâ means just or simply Il ny an or more que miettes.  There are just morsels (left). - Y a-t-il des pommesâ ?â -Are there any apples?- Plus quune.**  - Only one Ne ... pas plusâ means close to (basically something very similar asâ ne ... in addition que) Il ny a pas in addition to de 3 mã ©decins.  There are close to 3 specialists. - Puis-je emprunter un styloâ ? - Can I obtain a pen?- Je nen ai pas in addition to dun.  -I just have one. **Note: There are a couple of articulations in whichâ plusâ is negative withoutâ ne, in light of the fact that there is no action word forâ neâ to discredit. Note that these are ordinarily toward the start of a proviso: Also besoin (de)â -(theres) no more need (to/of)Plus deâ thing - (theres) no more nounPlus maintenantâ -no more, no longerPlus queâ thing - (there are) just ___ more What's more, theâ neâ is regularly precluded in spoken, casual French (find out additional). This is while articulating or not articulating the [s] is generally significant. In the event that you say Je veux in addition to [ploo] de beurre, somebody might just think you mean you dont need any more spread. This is entirely you can get familiar with the distinction between the two elocutions. You are having breakfast and ask, Y a-t-il in addition to [ploo] de beurreâ ?â and the lady replies, Mais si, siâ !â (yes in light of aâ negative inquiry). You ought to have asked Y a-t-il in addition to [ploos] de beurre? Similar/Superlative Adverb Plusâ as a similar or standout verb modifier is the special case to the above standards. At the point when the similar or superlativeâ plusâ is in a sentence, it is articulated [ploo], except if it goes before a vowel, wherein case theâ liaisonâ causes it to be articulated [plooz]. Whenâ plusâ is toward the finish of a sentence, as in the last model, it is articulated [ploos]. Also ... queâ orâ plus ... deâ indicates prevalence inâ comparativesâ and can compareâ modifiers  Je suis plus grand quelle. Im taller than she is. verb modifiers  Je cours plusâ viteâ quelle.â I run quicker than she does. things  Jai in addition to damisâ quelle.  I have a greater number of companions than she does. verbsâ Jeâ coursâ plus quelle. I run more than she does. Le plusâ orâ le in addition to deâ indicates prevalence inâ superlativesâ and can think about descriptive words  Je suis le plus grand à ©tudiant. Im the tallest understudy. verb modifiers  Je cours le plusâ vite.â I run the quickest. things  Jai le in addition to damis.  I have the most companions. action words  Je cours le in addition to.  I run the most.

The Easy Way to Get Your Students to Write Narrative Essays

The Easy Way to Get Your Students to Write Narrative EssaysFinding student narrative essay samples can be a big hassle. There are just so many to choose from and it can seem like an overwhelming task. I want to show you where to go to find good samples of student writing.The best place to start is online writer forums. They are a great source of information as well as sample assignments that you can work with. You can ask fellow writers' questions about how they write, where they get their samples from, and what areas you should focus on.One of the biggest problems in getting students to learn how to write narrative essays is that they often go to college without actually knowing how to begin. Their professors do not teach them the rules and structure of narrative essays so they just do it on their own. You have to teach them this material. This is where online writing exercises come in.Your students should not just read and then write, they should know how to structure their stories . You can get them to take short stories and tell them to you, and then you can practice those stories out together. If you find that the writing is not flowing well, you can tweak it or get them to write in a different order.Write down all of the different styles of narrative that you find your students are using. It will help to get them to write short stories in a variety of voices and styles. You can also use the assignments at this point to try out different styles of dialogue. You do not have to let them finish their stories until they know how to develop the right style.Once you have them in writing, you will want to let them know that you are going to make up a storyboard. This is the outline of the whole story. The student narrative essay samples are good because they provide you with an idea of what to write about. If they are unsure of how to structure their stories then it can be helpful to use their stories as a guide.Once you have your storyboard in place you will need to write a sample chapter for the essay that uses that storyboard. Do not just copy the entire thing word for word, though. Give yourself enough room to be able to add your own flair and personality to the story. Write an outline of what the first part of the story will be and then go back and make sure that you are following the outline correctly.In conclusion, student narrative essays can be difficult for many students. They are not hard to write because you already know how to write about stories in your head. Your students will love this process because it is very time consuming but it will pay off in the end.

News Story Presentation on Infanticide Speech Presentation - 550 Words

News Story Presentation on Infanticide (Speech Presentation Sample) Content: Name:Instructor:Course:Date:News Story Presentation on Infanticide An exposà © by Daily Telegraph showed that infanticide based on the sex of unborn babies in the United Kingdom is real and unscrupulous doctors have played a major part in advancing the practice. The two suspects, Dr. Prabha Sivaraman and Dr. Palaniappan Rajmohan, were accused of consenting to perform an abortion on a three-month pregnancy at the Calthorpe Clinic in Edgbaston, Birmingham. Video of the exposà © can be viewed at  HYPERLINK "/watch?v=2nwoTOLDsks" /watch?v=2nwoTOLDsks
Calthorpe Clinic. Retrieved from  HYPERLINK "/news/health/news/9102683/Abortion-investigation-doctor-caught-falsifying-sex-selection-paperwork.html" /news/health/news/9102683/Abortion-investigation-doctor-caught-falsifying-sex-selection-paperwork.htmlAlthough the police investigated the incident, the Crown Prosecution Service failed to initiate legal proceedings against the identified culprits arguing that the case was not in the interest of the public. As Bingham (par. 5) points out, the decision by the Crown Prosecution Service demonstrated the laws vagueness regarding the infanticide. The British Pregnancy Advisory Service (Bpas) argues that the 1967 Abortion Act does not illegalize gender abortion while the British Medical Association suggests that some circumstances could make infanticide legal. According to the Trades Union Congress (TUC), one compelling circumstance in which a woman can procure a gender-based abortion is if she risks domestic abuse due to her childs sex (Doughty, par. 3). However, the Ministers insist that infanticide based on any reason is an outlawed practice. The confusion about the legality of selective abortion in the United Kingdom influenced the MPs to move a motion in 2014 declaring infanticide illegal. The motion garnered one of the greatest voting majorities in the House of Commons although it still lacked any legal force. However, the vote signaled that infan ticide was an unacceptable practice in the United Kingdom. The move by the MPs helped in addressing the legal uncertainty over infanticide and amended the Serious Crimes Bill. However, the Trades Union Congress (TUC) vowed to resist the amendment arguing that available official guidance illegalizes gender-based abortion. The Congress also argues that the amendment fails to discuss the factors that perpetrate gender discrimination within the society. The Calthorpe Clinic infanticide case introduces an interesting perspective on the gender-based crimes and violence against women. The exposà © reveals the mistreatment of women even before they are born. Infanticide is not a new issue, and it has been practiced in several civilizations since time immemorial. Previously, the main reason for killing children at birth was if the children had severe deformities and were likely to suffer throughout their lives. Warring communities practiced infanticide where weak boys were killed to elimina te weaklings. However, infanticide has recently taken a new dimension where communities in developing and underdeveloped countries consider girls as undesirable children and kill them at birth. Cases of aborted fetuses dumped in latrines and dumpsites is rapidly increasing in several Asian and African countries.
Pakistani volunteers carrying aborted infants to their burial. Retrieved from  HYPERLINK "http://america.aljazeera.com/articles/2014/1/14/infanticides-on-theriseinpakistan.html" http://america.aljazeera.com/articles/2014/1/14/infanticides-on-theriseinpakistan.htmlKarimjee (par. 5) notes that infanticide is rife in South Asia, and young girls are a greater risk of being killed by their parents. Karimjee notes that boys are preferred in the Pakistani society, and girls are killed because it is expensive to feed them. Selective abortion is also rampant in India where many young girls are killed each year. However, infanticide is also common in developed countries where doct ors falsify records to abort fetuses based on their gender. Recent advancements in medicine allow parents to identify the gender of their unborn babies. This allows parents who do not wish to have girls to collude with dishonest doctors to kill the fetuses.
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Bristol Beaufighter in World War II

General Specifications: Length:  41  ft., 4  in.Wingspan:  57  ft., 10  in.Height:  15  ft., 10  in.Wing Area:  503  sq. ft.Empty Weight:  15,592  lbs.Max Takeoff Weight:  25,400  lbs.Crew:  2 Performance: Maximum Speed:  320  mphRange:  1,750  milesService Ceiling:  19,000  ft.Power Plant:  Ã‚  2 Ãâ€"  Bristol Hercules  14-cylinder  radial engines, 1,600 hp each Armament: 4 Ãâ€" 20 mm  Hispano Mk III cannon4 Ãâ€" .303 in.  Browning machine guns  (outer starboard wing)2 Ãâ€" .303 in.  machine gun (outer port wing)8 Ãâ€"  RP-3 rockets  or  2Ãâ€" 1,000 lb.  bombs Design and Development In 1938, Bristol Aeroplane Company approached the Air Ministry with a proposal for a twin-engine, cannon-armed heavy fighter based on its Beaufort torpedo bomber which was then entering production.  Intrigued by this offer due to development problems with the Westland Whirlwind, the Air Ministry asked Bristol to pursue design of a new aircraft armed with four cannons.  To make this request official, Specification F.11/37 was issued calling for a twin-engine, two-seat, day/night fighter/ground support aircraft.  It was expected that the design and development process would be expedited as the fighter would utilize many of the Beauforts features. While the Beauforts performance was adequate for a torpedo bomber, Bristol recognized the need for improvement if the aircraft was to serve as a fighter.  As a result, the Beauforts Taurus engines were removed and replaced with the more powerful Hercules model.  Though the Beauforts aft fuselage section, control surfaces, wings, and landing gear were retained, the forward parts of the fuselage were heavily redesigned.  This was due to the need to mount the Hercules engines on longer, more flexible struts which shifted the aircrafts center of gravity.  To rectify this issue, the forward fuselage was shortened.  This proved a simple fix as the Beauforts bomb bay was eliminated as was the bombardiers seat.   Dubbed the Beaufighter, the new aircraft mounted four 20  mm Hispano Mk III cannons in the lower fuselage and six  .303 in. Browning machine guns in the wings.  Due to the location of the landing light, the machines guns were situated with four in the starboard wing and two in the port.  Using a two-man crew, the Beaufighter placed the pilot forward while a navigator/radar operator sat further aft.  Construction of a prototype commenced by using parts from an unfinished Beaufort.  Though it was expected that the prototype could be built quickly, the necessary redesign of the forward fuselage led to delays.  As a result, the first Beaufighter flew on July 17, 1939. Production Pleased with the initial design, the Air Ministry ordered 300 Beaufighters two weeks before the prototypes maiden flight.  Though a bit heavy and slower than hoped, the design was available for production when Britain entered World War II that September.  With the beginning of hostilities, orders for the Beaufighter increased, which led to a shortage of Hercules engines.  As a result, experiments began in February 1940 to equip the aircraft with the Rolls-Royce Merlin.  This proved successful and the techniques employed were used when the Merlin was installed on the Avro Lancaster.  During the course of the war, 5,928 Beaufighters were constructed at plants in Britain and Australia. During its production run, the Beaufighter moved through numerous marks and variants.  These generally saw alterations to the types power plant, armament, and equipment.  Of these, the TF Mark X proved the most numerous at 2,231 built.  Equipped to carry torpedoes in addition to its regular armament, the TF Mk X earned the nickname Torbeau and was also capable of carrying RP-3 rockets.  Other marks were specially-equipped for night fighting or ground attack. Operational History  Ã‚  Ã‚  Ã‚  Ã‚   Entering service September 1940, the Beaufighter quickly became the Royal Air Forces most effective night fighter.  Though not intended for this role, its arrival coincided with the development of airborne interception radar sets.  Mounted in the Beaufighters large fuselage, this equipment allowed the aircraft to provide a solid defense against German night bombing raids in 1941.  Like the German Messerschmitt Bf 110, the Beaufighter unintentionally remained in the night fighter role for much of the war and was used by both the RAF and US Army Air Forces.  In the RAF, it was later replaced by radar-equipped De Havilland Mosquitoes while the USAAF later supplanted Beaufighter night fighters with the Northrop P-61 Black Widow. Used in all theaters by Allied forces, the Beaufighter quickly proved adept at conducting low-level strike and anti-shipping missions.  As a result, it was widely employed by Coastal Command to attack German and Italian shipping.  Working in concert, Beaufighters would strafe enemy ships with their cannons and guns to suppress anti-aircraft fire while torpedo-equipped aircraft would strike from low altitude.  The aircraft fulfilled a similar role in the Pacific and, while operating in conjunction with American A-20 Bostons and B-25 Mitchells, played a key role in the Battle of the Bismarck Sea in March 1943.  Renowned for its ruggedness and reliability, the Beaufighter remained in use by Allied forces through the end of the war. Retained after the conflict, some RAF Beaufighters saw brief service in the Greek Civil War in 1946 while many were converted for use as target tugs.  The last aircraft left RAF service in 1960.  During the course of its career, the Beaufighter flew in the air forces of numerous countries including Australia, Canada, Israel, Dominican Republic, Norway, Portugal, and South Africa.

Edible Candle - Fire Science Demonstration

For this science magic trick, you light a candle, blow out the flame and then eat the candle. Its safe, fun and even nutritious. Edible Candle Materials This project requires a few simple ingredients from the home: bananapecan nutcandle stick or candle holder with wax drippingsmatch or lighter Set Up The Trick Cut a banana so that it resembles a small candle. You want a candle that you can eat in one or two bites.Set your banana-candle on a candle stick or holder. If the candle stick has white wax drippings, this will add realism to the trick.Cut the pecan into a wick shape and set it into the top of the banana.When you are ready to do the trick, light the pecan, just like an ordinary candle wick. Blow out the flame and eat the candle. How It Works Pecans, as well as other nuts, are high in oils. The nut can be lit like a candle wick and will burn for several minutes. You could even use nuts on a cake as birthday candles!

Analysis Of Les Demoiselles D Avignon - 1432 Words

Moreover, another interpretation of this sexually graphic painting, Les Demoiselles D’avignon, could be linked to Picasso’s sexuality and the type of women he preferred. It is said that he preferred submissive women that were not taller than him. While the height of the women in the painting is not clear, there is an element of submissiveness in the painting. Evidently, either physically or through Picasso’s imagination, they are posing in the manner he wanted them to pose. In addition, the painting serves his sexuality because it is representative of a sexual desire that he either exercised or is bound to. Here, it is also relevant to go back to Picasso’s cultural background; growing up in an atmosphere whereby religion, politics and sexual escapades were interlinked, and were primary to men’s talk, we can also argue that the desired submissiveness of women on the part of Picasso might have found its way to his subconscious at an early age when he dabbled with prostitutes that submitted to his will since he was the client who ‘could pay the price’. Furthermore, it is crucial to note that Picasso himself was an erotic and sensual person who often reflected his real self through his arts. This can be readily seen early on in his career as an artist, as shown in an exhibition of his early artistic works in Montreal. An interesting revelation regarding his sexuality being central to his being is the sketch of â€Å"two donkeys in flagrante, which he drew when he was only twelveShow MoreRelatedSimilarities Of The Mayan Civilization1102 Words   |  5 PagesDespite bearing some minor similarities the difference between Mayan artwork like the Cylindrical vessel with ritual ballgame scene and Pablo Picasso’s Les Demoiselles d’ Avignon are pronounced. The best way to understand the Mayan is to have some historical information about them. The Maya civilization was a Mesoamerican civilization from around 2000 BCE to 1500 CE. This civilization developed in areas like Guatemala, Belize, Mexico, Yucatà ¡n Peninsula, western El Salvador and Honduras. Ritual, religionRead MoreThe Modern Era1014 Words   |  5 Pagesnot random; each color has a purpose behind it. He analyses color to the point where he made a â€Å"Basic Color Theory† analysis. For example, the yellow represents joy, happiness, satisfaction. Kandinsky says, yellow is â€Å"warm,† â€Å"cheeky and exciting.† In life yellow is seen in nature and fast-food industries. The yellow sun is commonly preferred over a dark black sky at night; Vitamin D from the sun is necessary as it increases biologic hormones, hence, makes a person more positive and joyous. SimilarlyRead MorePablo Picasso : The Female Complex2868 Words   |  12 Pageshis work refers to his interpretation of the â€Å"femme fatale† which was introduced in the early periods of Modernism (Chave 3). First reviewing a bit of his background, and then taking a look at three paintings, Seated Nude With Her Legs Crossed, Les Demoiselles D’Avignon, and The Embrace of the Minotaur, we will discuss Picasso’s various styles of painting, the formal elements that enhance each work, and the story behind the art that reveals both his conscious and subconscious thoughts and fee lings towardsRead MoreEssay on Critical Analysis - Picassos Guernica1561 Words   |  7 PagesCritical Analysis of Guernica - By Bryce Craig Spanish artist Pablo Picasso can often be collectively seen as the greatest and most influential artist of the twentieth century. In a historical sense he encompassed all that is to be a practicing modernist artist and prevailed as one of the most significant artists overall in human history. Picasso’s most well renowned painting presents to his audience a graphic reflection of the horrors and brutality of war; Guernica (1937) depicts the Spanish

Use of Minor Characters in To Kill a Mockingbird - 1274 Words

Minor characters are often more important than they initially seem, and can be just as engaging and complicated as major characters. Furthermore, protagonists are isolated without the people that surround and influence them subliminally. This applies to the intriguing minor characters one has the privilege of discovering in Harper Lee’s To Kill a Mockingbird. Specifically, Lee uses minor characters to effectively disprove stereotypes and establishing setting. Not only do they influence the direction of the plot, but also Scout and her development as a character. Lee carefully selects minor characters to send important messages and reinforce themes by using characters as symbols. Fundamentally, the minor characters in â€Å"To Kill a†¦show more content†¦Another stereotype in Maycomb that African Americans, specifically, might be placed under is that they are uneducated and inferior to the white community. Calpurnia disproves this easily. In fact, when Scout is descri bing her and the arguments they had, she states that â€Å"Calpurnia always won, mainly because Atticus always took her side† (Lee 6). This clearly shows that Calpurnia has Atticus’ approval, something she could only gain by showing intelligence and capability. It proves that she is not only correct and just in her ways, but that she is respected and has some authority in the Finch household. This is neither common nor stereotypical in Maycomb, and neither is Boo Radley. Though he is at the center of the most notorious story in all of Maycomb, and is rumored to be a haunted psychopath, he is not the typical recluse. His true nature is revealed in â€Å"Summer, and he watched his children’s heart break. Autumn again, and Boo’s children needed him† (Lee 279). Clearly, Boo is much more benevolent than anyone could perceive, as he chooses to be kind despite his hardship. He disproves the stereotype that would lead Maycomb citizens to see him as spitefu l or self-pitying, by coming to the aid of Jem and Scout. He goes so far as to call Scout and Jem â€Å"his children†, proving his love and sense of responsibility towards them. Moreover, his empathy proves that the existence of racism is not the only thing Maycomb County does not fully comprehend. InShow MoreRelatedEssay about Use of Minor Characters in To Kill a Mockingbird669 Words   |  3 PagesIn the novel, To Kill a Mockingbird by Harper Lee, a range of both major and minor characters which are portrayed with varying personalities. These characters interactions help to explain the issues that this text is concerned with. In the novel, the protagonist, Atticus Finch, is a defence lawyer who is appointed to represent a black man, Tom Robinson, who is charged with raping a white woman. The novel is set during the 1930s in America, which was when segregation of blacks and whites was wellRead MoreThe Setting Of Kill A Mockingbird By Harper Lee1354 Words   |  6 PagesLi terary Analysis Name: Amy Lyons Title: To Kill a Mockingbird Author: Harper Lee Setting: The setting of To Kill a Mockingbird is a small town in south Alabama called Maycomb County in the early 1930s. Point of View: Harper Lee s first, only novel is written in first person due to the fact we see the whole story through Scout s perspective. Theme: One of the crucial themes that Lee based the novel on was racism, which was an extremely controversial topic at the time the book was publishedRead MoreTo Kill a Mockingbird Justice1545 Words   |  7 Pagesin To Kill a Mockingbird. Ideally, justice would be blind to race, gender or other differences yet, as shown in To Kill a Mockingbird, it isnt and for the most part, justice is not served. Many innocent characters, or mockingbirds, are subject to the injustice of the prejudice folks of Maycomb County and, consequently, are destroyed. These mockingbirds include, but are not limited to, Boo Radley, Tom Robinson, Mayella Ewell and Jem Finch. Very little Justice is served in To Kill a Mockingbird becauseRead MoreTheme Of Nature In To Kill A Mockingbird1394 Words   |  6 PagesOften times, nature and the organic things of life come together to form a representation or symbolic message to life. As shown in To Kill a Mockingbird, nature and various aspects of humanity are assoc iated in the form of a mockingbird. As it relates to the novel, A mockingbird represents a commonality of an understood sin. To Kill a Mockingbird by Harper Lee is well known, classic novel originally published in 1960. Though the novel was written in a different time span, its plot vividly detailsRead MoreMaturity And Personal Growth Often Appear Through The Experience1628 Words   |  7 Pagesinnocence. Harper Lee’s novel, To Kill a Mockingbird presents the ideas of coming of age and the loss of innocence while the Great Depression was occurring in the 1930s. Racism and gender inequality were widespread issues during this time period which gave rise to the Civil Rights Movement. To Kill a Mockingbird teaches its readers that the coexistence of tragedy and the loss of innocence affect personal growth through the way in which several innocent characters suffer the wrath of prejudices, resultingRead MoreMovie Analysis : Kill A Mockingbird1571 Words   |  7 Pages If a book is retold in film format then it seems to follow logically that it now deviates from the original book, yet the same story is still being told and with To Kill a Mockingbird we see that through scene additions (or subtractions), details, and technique the film manages to preserve core points of the story for the audience. Translating the elements of the book that are solely for literature can prove tricky for screenwriters and though some manage to pull it off artistic liberty is a dangerRead MoreTo Kill A Mockingbird : Character Analysis986 Words   |  4 Pagestraits is between 14-20. The process of growing up and becoming an adult may be difficult, but it is also a very important part of life. Many authors use this concept as a main idea in their novels. In the book To Kill a Mockingbird by Harper Lee, the author expresses the responsibilities of maturing and becoming an adult by how the main characters develop throughout the story. Many kids today deal with the same problems that Scout and Jem do. The responsibilities of an adult are very hard to transitionRead MoreCharacter Analysis Of Scout In To Kill A Mockingbird1497 Words   |  6 PagesIn Harper Lee’s To Kill a Mockingbird, Scout is one of the main characters and the narrator. During the time the book begins, she is a little 6 year-old girl who is mature for her age, and she continues to mature as the book progresses. Over the course of the novel, Scout develops an exceptional character which is constantly changing from the effects of different events and characters. In To Kill a Mockingbird, Lee uses the minor characters Boo Radley, Miss Maudie, and Aunt Alexandra to help developRead MoreCritical Analysis Of To Kill A Mockingbird1761 Words   |  8 PagesTo Kill A Mockingbird is an acclaimed novel that provides a meritorious exploration on the subject of human nature and distinctively regards several themes with great importance. Discussed thro ugh recollections from a child’s perspective, the novel provides a variety of portrayals and wholehearted messages, creating an illustration with a consequential meaning once the indications are interpreted. It is also worthwhile to acknowledge the themes that coexist within the book that are introduced throughRead MoreThe Crucible and To Kill a Mockingbird: Compare the ways in which the two authors express THEMES of Power, Authority, Justice and Oppression.1912 Words   |  8 Pageswhat people were like in the seventeenth century. However, To Kill a Mockingbird is a prose, written by Harper Lee in the nineteen-sixties in which she illustrates, how racism was acceptable, and injustice was a problem in which everyone faced in the nineteen-thirties. Both of these literally acclaimed works are based on real life events, whether that is the Salem which trials in The Crucible or childhood events in To Kill a Mockingbird. Looking at both of these works the first thing we see is

The Argument for Shakespeare Being the Real Author

Ever since the authors background has been questioned, scholars and other people have debated over who wrote the famous plays and sonnets that have the name William Shakespeare signed on them. Many alternative candidates have been presented, such as Edward de Vere, the 17th Earl of Oxford. However, these people do not have strong or valid arguments to support their theories. Based on biographical evidence, Shakespeare, not Edward de Vere, most likely wrote Shakespearean works. The arguments for other candidates like de Vere are not strong enough to show that Shakespeare did not write Shakespearean works. The argument for Edward de Vere does sound plausible at first. Many connections have been made to Oxfords life and Hamlet (Bethell).†¦show more content†¦McCrea even mentions that the difference in French is very visible when comparing â€Å"the studied, high-school French of Henry V to the assured expression of Oxfords 1563 letter†. Oxfords supposed motive does not h elp him, either. It is noted that Oxford did write under his name, and â€Å"he is the acknowledged author of sixteen poems and the probable author of four more† (Edmondson 42-43). Not only that, but Oxford also has been praised for writing comedies. One of these people is Francis Mere, who wrote: ...so the best for Comedy amongst vs bee, Edward Earle of Oxforde, Doctor Gager of Oxforde, Maister Rowley once a rare Scholler of learned Pembrooke Hall in Cambridge, Maister Edwardes one of the her Maiesties Chappell, eloquent and wittie Iohn LIlly, Lodge, Gascoyne, Greene, Shakespeare, Thomas Nash, Thomas Heywood, Anthony Mundye our best plotter, Chapman, Porter, Wilson, Hathway, and Henry Chettle. (qtd. in Edmondson 43) Notice how not only Oxford is praised, but Shakespeare is highly praised, too. There would be no reason for Oxford to not get credit for highly praised works if he is not hiding the fact that he writes in the first place. Despite the weakness of their argument, Oxfordians claim that Shakespeares background makes Shakespeare less likely to have written Shakespearean works. â€Å"Shakespeare† Identified in Edward de Vere, 17th Earl of Oxford by J. Thomas LooneyShow MoreRelatedThe Greatest Pieces Of English Literature972 Words   |  4 PagesWilliam Shakespeare has written some of the greatest pieces of English literature but some doubt he is the one responsible for it. There are some scholars who believe the conspiracy that Shakespeare did not write the work attributed to him and the true author is someone else, due to the anti-stratfordians who propose theories of who could be the real author, this once small talk has turn into a well- known conspiracy theory, although little to none evidence is all we have on a man named William ShakespeareRead MoreEssay on The Authorship of Shakespeare1647 Words   |  7 PagesShakespeare was a playwright from Stratford who had arguably the most influential affect on English literature and the English language. His works are still praised to this day for their divine superiority, however, controversy in exceeding amounts has risen over the dispute of his authorship. This controversy has been the topic of many arguments between differently opinionated scholars who support opposing theories and beliefs (Friedman XV). A difficult dilemma confronts biographers who tellRead MoreEssay On Colonialism In The Tempest1624 Words   |  7 PagesAs Shakespeare’s final play, The Tempest, holds phenomenal value. In his writing, Shakespeare often included contemporary issues of his time. In Hamlet, for example, the idea of a King dying was an important notion. This was drawn from the belief that a King got his authority fr om God, so if he died nature would become unbalanced and disturbed. In The Tempest, he included his supportive views of colonialism into his writing. Centuries later, Aimà © Cà ©saire made an adaptation of Shakespeare’s The TempestRead MoreShakespeare s Influence Of Writing954 Words   |  4 PagesShakespeare’s staged life, a period in which his life is well known for, is what society knows him as today. The name Shakespeare today means English poet, actor, and play write. Shakespeare is regarded and considered by some the greatest writer in the English language. Being England’s nation poet he constructed 38 plays, 154 sonnets, and other verses. His plays and works have influenced today’s theatres. Shakespeare’s intellect had nothing to do with facts but with ambition, intrigue, love, andRead More Authorship debate Essay1599 Words   |  7 PagesShakespeare’s works being just that is a notion most accept; however, there has been a lot of evidence and arguments by historians, who opt to challenge this notion, arguing that Shakespeare was the pen name of Edward de Vere, the Earl of Oxford had to conceal his authorship for social and political reasons. After careful examination of historian’s evidence this theory doesn’t measure up and it was indeed Shakespeare, who was the genuine author. The world has come to accept that William Shakespeare was bornRead MoreThe Main Beneficiary In Shakespeare’S Will Was Susanna,1256 Words   |  6 Pagesstrained father-daughter relationships. From this it is easy to gather that Shakespeare adored Susanna and loved her dearly. Had he not adored her, she more than likely would not have been mentioned in his will as often as she was and he would not have written plays based on her. William Shakespeare is credited with writing several plays throughout his lifetime. Some are certainly more well known than others. Shakespeare wrote comedies such as Tempest, Twelfth Night, and Midsummer Night’s Dream.Read MoreEssay on Did William Shakespeare Write the Plays and Sonnets or Not?1488 Words   |  6 PagesIt disputes whether Shakespeare himself wrote the plays and sonnets or if it was someone else writing under a pseudonym. There are countless theories of who the writer might actually be but the main suspects are Shakespeare himself, Edward de Vere, Sir Francis Bacon, Christopher Marlowe, William Stanley, Roger Manners, Sir Walter Raleigh and Mary Sidney Herbert (Pressley). The first to be presumed the writer is Shakespeare himself. Many theorists believe it wasn’t Shakespeare due to the fact thatRead MoreAnalysis Of Sonnet 7 ( `` Lo, The Orient, When The Gracious Light ``1460 Words   |  6 Pages In Sonnet 7 (â€Å"Lo, in the orient, when the gracious light..†), one out of the 154 sonnets written by the English playwright and poet, William Shakespeare, focuses on the burden of beauty and how human life can be compared to the passage of the sun rising and setting. Throughout the whole poem, the advice is given to the young man, to follow the sun and its direction. This sonnet is written in iambic pentameter, consists of three quatrains and ends with a couplet while following the rhyme scheme:Read MoreA Comparison between Shakespeares Agincourt Speech and Wilfred Owens Dulce Et Decorum Est1347 Words   |  6 Pagesat the time that they were written and how the author shows there own attitude and beliefs towards war (The Myth of War). Furthermore the essay will conclude by contextualising the language and structure of each poem, by showing how the authors create an impact upon the reader and by noting the differences or the similarities between the poems as well as the writers themselves. Owens poem was purely based on being an informative piece of writing whether ShakespearesRead More The Character of Iago in Shakespeares Othello Essay1620 Words   |  7 Pageshas nothing to do with Iagos actions.      Othellos color had no connotations of the enslavable inferiority.   There were many great Negroes in those days like that Antonio de Vunth, who was King of Congos ambassador to the Holy See.(Shakespeare, pp.200)      Ã‚  Ã‚   There may have been many great Negroes around in those days but there were none in Venice.   Othello was the only member of his race in Venice.   Many of the people who lived in Venice had never seen a Moor.   To the people

Student of the Month free essay sample

February 24, 2005 It was the last week of the month and it was finally time for my teacher to announce the name of the student who would be given the title the â€Å"student of the month. Along with my friends, I sat around my teacher Mrs. Connolly on the rough green reading carpet. I found myself surrounded by nervous and antsy running mates. Of course I wasn’t the only one who had been looking forward to this announcement. I resisted my nervous habit of biting my nails. Receiving such title came with that accomplished feeling. The feeling of happiness and gratification felt when you get an A on that paper you pulled an all-nighter on, that feeling you felt when you finally mastered the art of whistling. It was a sign that stood out. But at that time, it was all about the trip to the principal’s office to recite the Pledge of Allegiance during morning announcements. We will write a custom essay sample on Student of the Month or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page It seemed to be such a privilege. So naturally, when my name was called, I squealed with excitement. It was weeks of practicing â€Å"4-219, Ji Won Kang, I pledge of allegiance.†under my breath during announcements, raising my hand every chance I got as a way to show participation, and receiving multiple 100’s on tests paying off. My mind was taken over by the jumbled images: holding up the mic close to my lips, reciting our country’s expressions of loyalty, and enunciating every word with the biggest smile on my face. As I look at the pencil that I had received after my visit to the principal’s office, I smirk at the tiny imprint that says, â€Å"My principal is proud of me† with a small heart attached at the end. To me, this pencil meant my goal was fulfilled. To be able to let everyone in my school know of my well prepared recitation and confident voice. My perspective of this award has changed since the time when I was obsessed with sparkly pe ns and Bratz dolls, but I still look back at this experience with the same pride that I had when I proudly took the blue and red striped pencil and the certificate. The title â€Å"Student of the month† holds greater significance now. February, 2005 marked the five month anniversary of my arrival in this country. My success was built by my strenuous effort to learn English every night after school and to never let the language barrier stop me from being a social butterfly. I realized that this momentous title revealed my always assiduous and persistent attitude for any kind of goal I set for myself, whether it be receiving 15 seconds on the school PA or even being the 2nd place winner at New Balance Indoor Track Nationals.

Planning a Feeding Program free essay sample

Why are you setting up this program? What do you hope it will achieve? Though it is tempting to jump right in with food for kids, it is most helpful to sit down as a small steering committee, or even on your own, to think about the goals for this program. First, determine the needs. Appendix B is a Needs Assessment questionnaire. Take time to carefully consider the questions asked. Many people have learned to run great programs because they’ve learned from their mistakes. This is an opportunity for you to ask the questions they wished they had asked themselves. Set up your committee. As you determine tasks, decide who on the committee is best suited for each task, or find someone to join your committee to help. Make sure you involve your community – especially parents of children who will benefit from your program. It may be difficult to involve them, but it is very helpful. We will write a custom essay sample on Planning a Feeding Program or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Set goals and an action plan. Maybe your long term goal is that no child in your community is going hungry. What would be a good set of goals for this school year – perhaps to find four other parents who will volunteer with you, to provide snacks to the kindergarten class each morning, and to get three grocery stores to donate food to your program. Now, how will you plan to achieve each of these goals? Remember that your goals should be specific, measurable, realistic, and written down. This leads to success and helps you to evaluate your progress. Make sure that the concerns of each committee member are addressed in your goals. You should review your goals and update them periodically, celebrating the successes, and analyzing the failures so that you can succeed next time. Taking time to set up a plan of action will save you time in the end, and get you where you want to go. Make a list of all the steps you need to take, all the resources you need, and contacts who might be able to help your program. Organize your list in terms of priority and in the order that things need to be done. Delegate tasks. Appendix C is a checklist of things to consider before beginning a feeding program.

The Essay Was Selected As a Sample Bar Exam Forum Post

The Essay Was Selected As a Sample Bar Exam Forum PostMy essay was selected as a sample bar exam forum post. Yes, that's right. My post on a bar exam forum attracted the attention of several career counselors that were interested in my recommendations to students who were going to take the bar exam. This is unusual for an essay.It happens all the time when college students and graduates post essays that are given for bar examination purposes. Some students write for students who do not even know that the essay is actually being used for exam purposes. It is not the essay writer who would be responsible for thinking they are an essay or an application, but rather a supervisor or a faculty member in charge of evaluating submissions to decide which are most useful for exam purposes.The rest of the essay is not analyzed at all except the points that would be included in the test. The essay would not even be read aloud or seen by anyone until it has been approved by the person who is read ing for the bar exam test. They review the essay and see if it is what they want the student to have for their application.Many times they will give the student some editing suggestions for the types of writing that they believe the student can use to provide the best essay. The best part is the student can simply ignore what the students have to say or change the essay around. Their suggestions are just suggestions, however, so the student still must go through and write the essay and do the correct formatting to make it match the right guidelines.Not only is the essay to be written correctly but the correct format to include all the necessary information to give students a leg up is important. It is important that the essay stands out in a certain way for it to appear on the test and also to help with the score that the student needs to get pass with flying colors. So I can hear the chorus of critics in the back of my mind that are saying 'you should just leave your writing alone. 'But why write the essay? The essay is there to help students get a leg up in their school's need for the type of students that take the bar exam. And if they pass the bar exam, they are given a lucrative job to do and they need a job because there is so much competition from other schools in the area to have applicants come to work in their classrooms.The students are not allowed to discuss any of the information they learned while they were in class and are only allowed to answer questions. But if they are good at writing and if they learn information well, they can write a lengthy essay to help them pass the bar exam. The essay may seem like an easy assignment but it is not. The student must really sit down and write to the best of their ability.As an educator, I understand the students' concern when their essay is picked for a bar exam and I'm glad that the essay got the attention it deserved. Of course, a student who writes an essay and does it right will also get a good grade for their essay and will make a mark that shows they have great writing skills.

Beowulf Not just a kids story essays

Beowulf Not just a kids story essays When you compare Beowulf to any modern novel or movie, Beowulf seems childlike at best. Beowulf is told in a straightforward, uncomplicated manner very unlike many of todays works, which contain complex plots and themes. What makes Beowulf readable to an adult and not just children? Why do people find stories such as Beowulf so intriguing? Why is Beowulf, or any myth, significant? Beowulf, the story of the young Beowulf sent by fate to save a kingdom plagued with a nightmarish monster, a rather basic plot synopsis especially for a story that has been around for more than one thousand years. However Beowulf contains far more long-standing impact than a slew of the best selling books at any bookstore. Beowulf, as any myth, teaches many moral lessons giving us a detailed insight into the culture and writers beliefs through written accounts of morality and religion and through the tales deep symbolism. And it also provides for an entertaining ride filled with supernatural feats and monsters with an inspirational hero or role model for the reader. In contrast to some other popular mythological stories such as the tales of the Greek gods, Beowulf is almost believable. Beowulf is just over the edge of real, it pushes our definition of what exists but not to the point to where we cannot imagine what is happening in the story. Also I feel that Beowulf is a superior work of mythology because Beowulf is a true and perfect hero, and represents the personality and courage most people wish they had In Episode 1 the story begins with the tale of Scyld Sceafing, which parallels Beowulfs evolution, it is the motif of a helpless child turning into a great king. Similarly, Sceafing arrives from the water to the Danish lands in the same way Beowulf arrives. This is a popular theme in many myths, a small and weak one rising to be strong and a leader (i.e. Jesus). Part of the beauty of myt...

Free Essays on So Close Yet So Far

â€Å"So close, but yet so far apart.† Our society today is thoroughly impacted by all aspects of race, class and gender to an extent, in which it forces our society into a state of denial. Observing two very diverse social situations is the only true and proper way to understand the effect these social conditions have upon our society. Perception will provide the answers to any questions or hypotheses that may have ever been misinterpreted or unanswered. I discovered a nonconformity, which proved to be evident in an atmosphere with a predominant population of minorities, as compared to a swarmed environment of Anglo-Saxons. Two hours of observations summed up to develop a summary with conclusions about the percussion’s of age, gender, class, and race. I figured that why stay in my hometown and research this when I can go to another township and observe there diversity. In doing this it will allow me to pay attention to certain aspects that I would most likely over look in my hometown of Union. Just because I move to a new atmosphere I am naturally more observant then I would be in my more natural surrounds. So I decieded look at the two very diverse social situations situated in the same town, the town of Carteret. Why designate city bus stops? Why not? The perfect example to generate conclusions of one portion of town contrasted to the total opposite of the first. Race, class, gender, and age all significant roles in creating the diversity between these social situations. The first of these two hours was disbursed in an area, which seemed to be from a rap video or even a movie with some type of hood values. This area of Carteret is know as "Chrome." It is not that you can not walk down the street without being harassed but it is not the type of street you want to be caught on with a crowd walking your way. I have my share of friends who live amongst these streets, and leave this negative impression of what they go t... Free Essays on So Close Yet So Far Free Essays on So Close Yet So Far â€Å"So close, but yet so far apart.† Our society today is thoroughly impacted by all aspects of race, class and gender to an extent, in which it forces our society into a state of denial. Observing two very diverse social situations is the only true and proper way to understand the effect these social conditions have upon our society. Perception will provide the answers to any questions or hypotheses that may have ever been misinterpreted or unanswered. I discovered a nonconformity, which proved to be evident in an atmosphere with a predominant population of minorities, as compared to a swarmed environment of Anglo-Saxons. Two hours of observations summed up to develop a summary with conclusions about the percussion’s of age, gender, class, and race. I figured that why stay in my hometown and research this when I can go to another township and observe there diversity. In doing this it will allow me to pay attention to certain aspects that I would most likely over look in my hometown of Union. Just because I move to a new atmosphere I am naturally more observant then I would be in my more natural surrounds. So I decieded look at the two very diverse social situations situated in the same town, the town of Carteret. Why designate city bus stops? Why not? The perfect example to generate conclusions of one portion of town contrasted to the total opposite of the first. Race, class, gender, and age all significant roles in creating the diversity between these social situations. The first of these two hours was disbursed in an area, which seemed to be from a rap video or even a movie with some type of hood values. This area of Carteret is know as "Chrome." It is not that you can not walk down the street without being harassed but it is not the type of street you want to be caught on with a crowd walking your way. I have my share of friends who live amongst these streets, and leave this negative impression of what they go t...

Compare and contrast Essay Example | Topics and Well Written Essays - 750 words - 4

Compare and contrast - Essay Example Some studies have argued that the nutritional value of both fresh and frozen food is the same, and in some cases, can be higher for frozen/canned foods. This is exactly what has been suggested by a research conducted in 1997 by the concerned department in one of the American universities. Furthermore, research has concluded that canned pumpkins may provide 540% of Vitamin A versus 26% for the same amount of fresh pumpkins (Squires, 1997). Similarly, canned poultry and fish, which are high in protein content, remain unaffected by heat and, therefore, possess the same nutritional value as that of their fresh counterparts. In fact, the canning process ensures higher calcium content in canned poultry and fish than otherwise. On the other hand, differences in nutritional value between fresh and canned produce have been observed. This is because of the time at which the food is picked. Fresh food (including fruits and vegetables) contains highest nutritional value when purchased in season. Grocery stores often indulge in the practice of picking fresh produce before it is fully ripe. On the contrary, food picked for canning is often fully ripe. Thereafter, the heating process during the canning process destroys the vitamins resulting is lower nutritional value (Rinzler, 2011). According to one study, the amount of carotenoids (convertible into Vitamin A by human body) is depleted by the heating process in canned foods (Edwards & Lee, 1986). Furthermore, the use of chemical preservatives to prolong the shelf life of canned foods can prove to be highly unhealthy, yet deceptive. This is because, while the food may â€Å"appear† to be fresh, it may have become toxic or stale by being kept that way for a long time. I have personally experienced this when using a can of mushrooms where the mushrooms ‘appeared’ fresh but gave me food poisoning the next day of consuming it. Next, there exists controversy related to the cost of canned vs. fresh food. Most p eople seem to believe that canned food is more costly than fresh food. This is true, to some extent, because canned food costs groceries more to purchase compared to fresh foods (Price, 2012). Therefore, these high costs of purchase may be passed on to customers as high prices. Furthermore, the higher costs of canned food reflect the added convenience that people purchase when they pay a higher price for such food. Canned food can technically be bought at any grocery store or supermarket and may be ready to consume, requiring no prior preparations. The lower costs of fresh food are attributed to the lower convenience attached to such food as fresh food, including fruits and vegetables, may have to be cleaned, washed or prepared prior to consuming it. Owing to the convenience (no prior preparation required) offered by canned foods, it is no wonder that the working class has been drawn towards them in their busy routines (Strasser, McGovern, & Judt, 1998). On the contrary, there are s ufficient reasons to suggest that fresh and organic food costs significantly more than canned food. The term â€Å"organic† has given a new meaning to what was previously known as ‘fresh’ food. This label has increased the cost of the food possessing the label as organic produce, unlike canned and processed food, is usually free from harmful chemical fertilizers and pesticides (Ricke, Loo, & Johnson, 2012). Most

Sales 1 Essay Example | Topics and Well Written Essays - 2000 words

Sales 1 - Essay Example This process is accompanied and facilitated by clear description of product features by the seller in front of the buyer and subsequent objection handling. This report aims to throw light upon some implicit ideas behind personal selling along with an explanation of its types, principles and the overall personal selling process. How behaviour of the buyer and external forces shape the personal selling mechanism are also discussed. Effective marketing is a direct result of effective communications. In the broader domain of marketing, the communication mix involves personal selling, sales promotion, advertising, public relations, direct marketing, packaging, sponsorship and e-marketing. The aim of communications mix elements is to generate awareness and educate buyers about the product features and their related benefits to them. The two prime objectives of communications mix are gaining attention of the buyer and developing interest towards new product proposition. The attention grasping part is undertaken by the advertising component where by the use of concise and direct and appealing messages, product attributes, pricing information and availability details of the product are made available to the consumers. The consumer tries to align his specific needs with that of the advertised message and explores further. This attention arousal forms the background for personal selling process where it becomes easier to convince the buyer to close the deal in favour of the seller. Interest development is facilitated by the salesperson who through his ability to judge the preferences and likings of the buyer group and pitching in the product at the same frequency, tries to convert the product features into customer benefits. Handling the objections and queries of the prospective buyer in a disciplined and known way makes the buyer more acceptable to close the deal and buy the proposed product. Personal selling is mostly a relationship building exercise

PROJECT ON CUSTOMER RELATIONSHIP MANAGEMENT WITH RELIGARE SECURITIES LTD Essay Example for Free

PROJECT ON CUSTOMER RELATIONSHIP MANAGEMENT WITH RELIGARE SECURITIES LTD Essay The company can then use the information to learn about the behavior of its customers and improve the way it does a business. It can look at recurring complaints from multiple customers to solve a problem which would otherwise go unchecked with a normal formats and management system of the company. The main objective of my project is to find effective solution for the Customer Relationship Management and accordingly increase the credibility and profitability of the company. This study is more related to consumer behavior and perception about the facilities and convenience provided by the company, Customer Satisfaction is emphasized in this management. o Helping an enterprise to enable its marketing departments to identify and target their best customers, manage marketing campaigns with clear goals and objectives, and generate quality leads for the sales team. Assisting the organization to improve telesales, account, and sales management by optimizing information shared by multiple employees, and streamlining existing processes (for example, taking orders using mobile devices) o Allowing the formation of individualized relationships with customers, with the aim of improving customer satisfaction and maximizing profits; identifying the most profitable customers and providing them the highest level of service. o Providing employees with the information and processes necessary to know their customers, understand their needs, and effectively build relationships between the company, its customer base, and distribution partners. CHAPTER 2. OBJECTIVE OF THE STUDY OBJECTIVES OF THE PROJECT A. Title of the project: Customer Relationship Management (CRM) with Religare Securities B. Objective of the Study: The objective of the project was to analyze „Effective Customer Relationship Management‟ for Religare Securities Ltd., Pune for that we have to understand current CRM System and Services provided from the company and its effect on Customer Needs, Satisfaction Level, their response and emotions. The objective of this study to analyze existing customer satisfaction as those customers are the key sources to new customers with respect to the performance, sales efforts and sales service. As the company stands second in India in aspect of turnover after Kotak Mahindra Securities, it‟s clear that it has very strong Customer Relationship Management System and perfect people to handle it properly for the benefit of customers and company as well. Actual and personal meeting with existing customers and employees has brought me to the reality of the effectiveness of the system and their success. For analyzing the same factor I staked my whole duration of the project and simultaneously for internal study and market watch and other group assignments. Questionnaire is based on the existing services and the satisfaction level of the existing customers which includes questions like Name, Age, Gender, Income, Investment Frequency, feedback about services which they are provided like conformation, calls, suggestions, solutions on stuck money like dead investment and all. On an average all the customers are happy with the company and look forward to the growth of it. C. Scope of the study: Scope the this study is it will assist Religare to get its own Customer Relationship Management system mirror well and it will get all the important things before eyes to apply all the possible ways to provide a superb service to the customers and accordingly make them loyal and retain them long lasting and also to get new customers to be served. Scopes can be stated in few points as follows. o Maintain current / existing customers. o Achieve new potential customers. o Retain all the customers. o Profitability Increment o Reputation and credibility Increment, etc. The heart of CRM is not being customer centric but rather to use customer profitability as a driver for decision making and action. Before exploring this assertion, it is useful to review the process of resource allocation as it is practiced in most organizations. The budget process largely consists of an extrapolation of the past. Resource constraints pit function against function with back room deals that are based on internal politics versus the marketplace. This decision process has little insight as to what is working and what is not working (as it applies to the marketplace) or for that matter why? Without insight relative to cause and effect, the organization has no choice but to follow intuition and anecdote. It is analogous to the story about the marketing VP who admitted that half the advertising budget was wasted; the problem was he did not know which half. CHAPTER 3. PROFILE OF THE COMPANY Profile of company Religare Enterprises Limited (REL): Religare, a Ranbaxy promoter group company, is one of the leading integrated financial services institutions of India. The company offers a large and diverse bouquet of services ranging from equities, commodities, insurance broking, to wealth advisory, portfolio management services, personal finance services, Investment banking and institutional broking services. The services are broadly clubbed across three key business verticals- Retail, Wealth management and the Institutional spectrum. Religare Enterprises Limited is the holding company for all its businesses, structured and being operated through various subsidiaries. Religare‟s retail network spreads across the length and breadth of the country with its presence through more than 1,217 locations across more than 392 cities and towns. Having spread itself fairly well across the country and with the promise of not resting on its laurels, it has also aggressively started eyeing global geographies Religare Enterprises Limited (REL) is one of the leading integrated financial services groups of India. REL‟s businesses are broadly clubbed across three key verticals, the Retail Institutional and Wealth spectrums, catering to a diverse and wide base of clients. The vision is to build Religare as a globally trusted brand in the financial services domain and present it as the „Inv estment Gateway of India‟. All employees of the group guided by an experienced and professional management team are committed to providing financial care, backed by the core values of diligence and transparency. REL offers a multitude of investment options and a diverse bouquet of financial services with its pan India reach in more than 1800 locations across more than 490 cities and towns. REL operates globally following its acquisition of London‟s oldest brokerage and investment firm, Hichens, Harrison and Co. plc. With a view to expand, diversify and introduce offerings benchmarked against global best practices, Religare operates its Life Insurance business in partnership with the global major- AEGON. For its wealth management business Religare has partnered with Australia based financial services major- Macquarie. Religare has also partnered with Vistaar Entertainment to launch India‟s first SEBI approved Film Fund offering a unique alternative asset class of investments. Religare Securities Limited (RSL), a 100% subsidiary of Religare Enterprises Limited is a leading equity and securities firm in India. The company currently handles sizeable volumes traded on NSE and in the realm of online trading and investments; it currently holds a reasonable share of the market. The major activities and offerings of the company today are Equity Broking, Depository Participant Services, Portfolio Management Services, International Advisory Fund Management Services, Institutional Broking and Research Services. To broaden the gamut of services offered to its investors, the company offers an online investment portal armed with a host of revolutionary features. o RSL is a member of the National Stock Exchange of India, Bombay Stock Exchange of India, Depository Participant with National Securities Depository Limited and Central Depository Services (I) Limited, and is a SEBI approved Portfolio Manager. o Religare has been constantly innovating in terms of product and services and to offer such incisive services to specific user segments it has also started the NRI, FII, HNI and Corporate Servicing groups. These groups take all the portfolio investment decisions depending upon a client‟s risk / return parameter. o Religare has a very credible Research and Analysis division, which not only caters to the need of our Institutional clientele, but also gives their valuable inputs to investment dealers. Trading in Equities with Religare truly empowers you for your investment needs. We ensure you have superlative trading experience through – ï‚ · A highly process driven, delight approach ï‚ · Powerful Research Analytics and ï‚ · One of the „best-class‟ dealing rooms Further, Religare also has one the largest retail networks, with its presence in more than 1800* locations across more than 490* cities and towns. This means, you can walk into any of these branches and connect to our highly skilled and dedicated relationship managers to get the best services. The Religare Edge o Pan India footprint o Powerful research and analytics supported by a pool of highly skilled research analysts o Ethical business practices o Single window for all investment needs through your unique CRN Religare Enterprise Limited, through its subsidiaries, offers a range of integrated financial products and services to retail inventors, high net worth individuals, and corporate and institutional clients in India. It operates in three divisions: Retail Spectrum, Wealth Spectrum, and Institutional Spectrum. The Retail Spectrum division offers equity brokerage, commodities brokerage, personal financial services, including insurance brokerage and mutual fund distribution; internet trading; loans against shares; and personal loans. The Wealth Spectrum division provides portfolio management services, wealth advisory services, and private client equity services, such as international equity services. The company was formerly known as Religare Enterprises Private Limited and changed its name to Religare Enterprises Limited in July 2006. The company was incorporated in 1984 and is based in New Delhi, India. Industry Profile 19 Industry Profile While regulation and reforms have made major improvements in the quality of the equity markets in India, its rapid growth and development are largely due to strong and efficient market intermediation. The robustness of the Indian markets today is attributable to a healthy blend of the quality of market Structure and efficient intermediation. Even as several countries are instituting procedures to commence. Equity derivative markets, India ranks amongst the top five countries globally in this segment, in less than five years of its introduction. This is an example of the proactive and progressive nature of the Indian brokerage industry. In the last decade, the Indian brokerage industry has undergone a dramatic transformation. From being made of close groups, the broking industry today is one of the most transparent and compliance oriented businesses. Long settlement cycles and large scale bad deliveries are a thing of the past with the advent of T+2 (Trading day + 2 days) settlement cycle and dematerialization. Large and fixed commissions have been replaced by wafer thin margins, with competition driving down the brokerage fee, in some cases, to a few basis points. 20 There have also been major changes in the way business is conducted. Technology has emerged as the key driver of business and investment advice has become research based. At the same time, adherence to regulation and compliance has vastly increased. The scope of services have enhanced from being equity products to a wide range of financial services. Investor protection has assumed significance, and so has providing them with education and awareness. Greater need for capitalization has induced several firms to access the capital market; foreign firms are showing increasing interest in taking equity stakes in domestic broking firms. Major developments in equity brokerage industry in India: 1. Corporate memberships There is a growing surge of corporate memberships (92% in NSE and 75% in BSE), and the scope of functioning of the brokerage firms has transformed from that of being a family run business to that of professional organized function that lays greater emphasis on observance of market principles and best practices. With proliferation of new markets and products, corporate nature of the memberships is enabling broking firms to expand the realm of their operations into other exchanges as also other product offerings. Memberships range from cash market to derivatives to commodities and a few broking firms are making forays into obtaining memberships in exchanges outside the country subject to their availability and eligibility. 21 2. Wider product offerings The product offerings of brokerage firms today go much beyond the traditional trading of equities. A typical brokerage firm today offers trading in equities and derivatives, most probably commodities futures, exchange traded funds, distributes mutual funds and insurance and also offers personal loans for housing, consumptions and other related loans, offers portfolio management services, and some even go to the extent of creating niche services such as a brokerage firm offering art advisory services. In the background of growing opportunities for investors to invest in India as also abroad, the range of products and services will widen further. In the offing will be interesting opportunities that might arise in the exchange enabled corporate bond trading, soon after its commencement and futures trading that might be introduced in the near future in the areas of interest rates and Indian currency. 22 3. Greater reliance on research Client advising in India has graduated from personal insights, market tips to becoming extensively research oriented and governed by fundamentals and technical factors. Vast progress has been made in developing company research and refining methods in technical and fundamental analysis. The research and advice are made online giving ready and real time access to market research for investors and clients, thus making research important brand equity for the brokerage firms. 4. Accessing equity capital markets Access to reliable financial resources has been one of the major constraints faced by the equity brokerage industry in India since long. Since the banking system is not fully integrated with the securities markets, brokerage firms face limitations in raising financial resources for business and expansion. With buoyancy of the stock markets and the rising prospects of several well organized broking firms, important opportunity to access capital markets for resource mobilization has become available. The recent past witnessed several leading brokerage firms accessing capital markets for financial resources with success. 23 5. Foreign collaborations and joint ventures The way the brokerage industry is run and the manner in which several of them pursued growth and development attracted foreign financial institutions and investment banks to buy stakes in domestic brokerage firms, paving the way for stronger brokerage entities and possible scope for consolidation in the future. Foreign firms picked up stake in some of the leading brokerage firms, which might lead to creating of greater interest in investing in brokerage firms by entities in India and abroad. 6. Specialized services/niche broking While supermarkets approach are adopted in general by broking firms, there are some which are creating niche services that attract a particular client group such as day traders, arbitrage trading, investing in small cap stocks etc, and providing complete range of research and other support to back up this function. 7. Online broking Several brokers are extending benefits of online trading through creation of separate windows. Some others have dedicated online broking portals. Emergence of online broking enabled reduction in transaction costs and costs of trading. Keen competition has emerged in online broking services, with some of these offering trading services at the cost of a few basis points or costs which are fixed in nature irrespective of the volume of 24 trading conducted. A wide range of incentives are being created and offered by online brokerage firms to attract larger number of clients. 8. Compliance oriented With stringent regulatory norms in operation, broking industry is giving greater emphasis on regulatory compliance and observance of market principles and codes of conduct. Many brokerage firms are investing time, money and resources to create efficient and effective compliance and reporting systems that will help them in avoiding costly mistakes and possible market abuses. Brokerage firms now have a compliance officer who is responsible for all compliance related aspects and for interacting with clients and other stake holders on aspects of regulation and compliance. 9. Focus on training and skill sets Brokerage firms are giving importance and significance to aspects such as training on skill sets that could prove to be beneficial in the long run. With the nature of markets and products becoming more complex, it becomes imperative for the broking firms to keep their staff continuously updated with latest development in practices and procedures. Moreover, it is mandated for certain types of dealers/brokers to seek specific certification and examinations that will make them eligible to carry business or trade. Greater emphasis on aspects such as research and analysis is giving scope 25 for in-depth training and skills sets on topics such as trading programs, valuations, economic and financial forecasting and company research. 10. From owners to traders A fundamental change that has taken place in the equity brokerage industry, which is a global trend as well, is the transformation of broking from owners of the stock exchange to traders of the stock market. Demutualization and corporatization of stock exchanges bifurcated the ownership and trading rights with brokers vested only with the later and ownership being widely distributed. Demutualization is providing balanced welfare gains to both the stock exchanges and the members with the former being able to run as corporations and the latter being able to avoid conflict of interests that sometimes came as a major deterrent for the long term growth of the industry. Emerging challenges and outlook for the brokerage industry .Brokerage firms in India made much progress in pursuing growth and building professionalism in operations. Given the nature of the brokerage industry being very dynamic, changes could be rapid and so as the challenges that emerge from time to time. A brief description on some of the prospects and challenges of the brokerage firms are discussed below. 26 11. Fragmentation Indian brokerage industry is highly fragmented. Numerous small firms operate in this space. Given the growing importance of technology in operations and increasing emphasis on regulatory compliance, smaller firms might find it constrained to make right type of investments that will help in business growth and promotion of investor interests. 12. Capital Adequacy Capital adequacy has emerged as an important determinant that governs the scope of business in the financial sector. Current requirements stipulation capital adequacy in regard to trading exposure, but in future more tighter norms of capital adequacy might come into force as a part of the prudential norms in the financial sector. In this background, it becomes imperative for the brokerage firms to focus on raising capital resources that will enable to give continuous thrust and focus on business growth. 13. Global Opportunities Broking in the future will increasingly become international in character with the stock markets being open for domestic and international investors including institutions and individuals, as also opportunities for investing abroad. Keeping abreast with developments in international markets as also familiarization with global standards in broking operations and assimilating major practices and procedures will become relevant for the domestic brokerage firms. 27 14. Opportunities from regional finance Regional economic integration such as that under the European Union and the ASEAN have greatly benefited businesses in the individual countries with cross border opportunities that helped to expand the scope and significance of the business. Initial measures to promote South Asian economic integration is being made by governments in the region first at the political level to be followed up in regard to financial markets. South Asian economic integration will provide greater opportunities for broking firms in India to pursue cross border business. In view of several of common features prevailing in the markets, it would be easier to make progress in this regard. 15. Product Dynamics As domestic finance matures and greater flow of cross border flows continue, new market segments will come into force, which could benefit the domestic brokerage firms, if they are well prepared. For instance, in the last three to four years, brokerage firms had newer opportunities in the form of commodities futures, distribution of insurance products, wealth management, mutual funds etc, and as the market momentum continues, broking firms will have an opportunity to introduce a wider number of products. 28 16. Competition from foreign firms Surging markets and growing opportunities will attract a number of international firms that will increase the pace of competition. Global firms with higher levels of capital, expertise and market experience will bring dramatic changes in the brokerage industry space which the local firms should be able to absorb and compete. Domestic broking firms should always give due focus to emerging trends in competition and prepare accordingly. 17. Investor Protection Issues of investor interest and protection will assume centre stage. Firms found not having suitable infrastructure and processes to ensure investor safety and protection will encounter constraints from regulation as also class action suits that investors might bring against erring firms. The nature of penalties and punitive damages would become more severe. It is important for brokerage firms to establish strong and streamlined systems and procedures for ensuring investor safety and protection. 29 Chapter 4. Literature Review Literature Review Historical Background: Customer relationship management (CRM), a concept that has been around since the mid 90s, has its roots in the technology of sales automation and call center operations. At that time, it was thought that merging the customer data from the field (sales) with the call center interactions would result in more informed interactions with the customer. The concept resonated with user organizations and soon mergers and acquisitions created a host of software vendors all claiming to have an integrated set of capabilities that became known as CRM. On a parallel track, Internet-based tools such as e-commerce, Internet marketing, personalization, and self-help were evolving. These products competed outside of the CRM sphere due to the newness of the technology, and they were referred to as e-business. When the concepts of CRM and e-business melded together there was a short period of e-madness where vendors talked about eCRM and e-everything. There are still vestiges of this transition in the industry such as essentially using e-business to add value to vendors and referring to it as partner relationship management (PRM) or providing tools for employees and referring to it as employee relationship management (ERM). 31 Similarly, enterprise resource planning (ERP) vendors realized that the 360-degree view of the customer has to include transaction data, so they have likewise developed an integrated package with CRM capabilities. Thus from a technology perspective CRM consists of a set of applications that address the needs of customer-facing functions that in turn feed a common database that is supported by business analytics. Each vendor has variations on this theme. On the other hands, CRM can be defined as a process or methodology used to learn more about customers‟ needs and behaviors in order to manage and develop stronger relationships in an organized way with them. 32 Components of CRM: 1. Contact an Account Management: Relevant data for customer profile is captured with the help of the software. Necessary information is captured from prospective customers. CRM system stores data in common customer database. The database integrates customer account information and presents it in desirable format to the company. The data is used for sales, marketing, services and other applications. 33 2. Sales: Sales process management follows a customized sales methodology with specific sales policies and procedures. Sales activities include – Product information, Product configuration, sales prospectus and sales quote generation. CRM also provide the history of customer account so that the sales call can be scheduled accordingly. 3. Marketing and fulfillment: CRM helps the professionals in product marketing, target marketing, relationship marketing and campaign management. By analyzing customer and business value of direct marketing can be estimated. CRM also helps in customer retention, behavior prediction, channel optimization, personalization. Customer response and requests can be quickly scheduled and hence sales contacts. 34 4. Customer Service and support: CRM system provides service representatives with adequate access to customer database. It also helps to create, assign and manage the service requests by customers. Calling format is designed to route customer calls to respective attendants as per the skills and authority to handle special cases. Help desk system is developed to help customer service representative to help customers who face problems with product or service to resolve it. Web-based Self Service means help customer to access personalized information at company website. 5. Retention and loyalty programs: The primary objective of CRM is to enhance and optimize customer retention and loyalty. CRM systems are also useful in determining most loyal and profitable customers and reward. 35 The essential link between Marketing, Sales and Customer Service: Too often, the three key functions that directly affect customers -Marketing, Sales and Customer Service – operate independently of one another. This can create confusion and inconsistency in how you communicate and service your customers. For examples, marketing staff may come up with a price promotion. However, if that is not communicated to the sales team, the result could be incorrect billing, which may take time or resources from the customer to rectify and could create ill will and mistrust, making it seem like your company does not adhere to its word. 36 Similarly, if a salesperson makes a sale and gives certain guarantees to a customer but those are not communicated to the customer service team or even to the other sales team members, then the customer may fees as if the company is not standing behind its assurance. This can be particularly problematic if there is employee turnover and poor communication between or even departments. This „silo effect‟ – where information is between vertically in departments that may or may not communicate with each other- could actually damage your business. With comprehensive CRM system, however, customer communication is captured and housed in an accessible database, making the most current information available to anyone who needs it and has access to the system. By breaking through barriers between various business functions and making communication transparent, your company can act in a more consistent and unified fashion with its customers, instilling a greater level of trust and strengthening customer relationships. Religare Securities Limited (RSL) provides a host of financial services under one roof following a ONE STOP SHOP philosophy. It has a dedicated team of professionals to cater to the variety of services to Individuals, Corporate and Institutions. The team updates its clients with opportunities with a sense of competitive urgency and risk management. What‟s more, their special analysts design customized services for HNI and Institutions. 37 Over the years Religare Securities Ltd. has played a successful role in clients wealth creation. In the process Religare Securities Ltd. also refined itself, as an investment advisor and is poised to provide complete Investment Management Solutions to its valued clientele. The following is the product profile of the company. ï‚ · Equity Broking BSE and NSE ï‚ · Derivatives Futures and Options ï‚ · Internet Broking- Online Trading ï‚ · Commodities Trading NCDEX MCX ï‚ · Institutional Broking ï‚ · Depository Services NSDL CDSL ï‚ · Portfolio Management Services ï‚ · NRI Investments ï‚ · Initial Public Offerings (IPO) ï‚ · Mutual Fund Investment NEWS: Religare Securities bags LIPPER-STARMINE Award for Excellence in Research Mumbai, February 18, 2009: Religare Securities Limited a wholly owned subsidiary of Religare Enterprises Limited has been recently awarded the LIPPER-STARMINE broker award for Earnings Estimates in Midcap Research for 2008. The Lipper| StarMine Awards organized by Thomson Reuters, for Asset Management and sell-side broking Companies in India, were announced last week in Mumbai. The awards recognize analysts who are more accurate than their peers in forecasting earnings, awarding credit to those who demonstrate an ability to make accurate estimates earlier than their peers. On receiving the award, Mr. Amitabh Chakraborty, President (Equity), said, We are extremely proud to receive this award as a validation of our efforts in what was the most difficult and volatile year in stock market and corporate history. It is in these difficult times that the ability of a team to accurately estimate corporate earnings stands its truest test and we have succeeded in enabling our customers to make informed buy or sell recommendations in order to give above average returns to investors. 40 Equities What is equity? Funds brought into a business by its shareholders is called equity. It is a measure of a stake of a person or group of persons starting a business. What does investing in equity mean? When you buy a companys equity, you are in effect financing it, and being compensated with a stake in the business. You become part-owner of the company, entitled to dividends and other benefits that the company may announce, but without any guarantee of a return on your investments. Dematerialization What is Demat? Demat is a commonly used abbreviation of Dematerialisation, which is a process whereby securities like shares, debentures are converted from the material (paper documents) into electronic data and stored in the computers of an electronic Depository (SEE next page). You surrender material securities registered in your name to a Depository Participant (DP). These are then sent to the respective companies 41 who cancel them after dematerialization and credit your Depository Account with the DP. The securities on dematerialization appear as balances in the Depository Account. These balances are transferable like physical shares. If at a later date you wish to have these Demat securities converted back into paper certificates, the Depository can help to revive the paper shares. What is the procedure for the dematerialisation of securities? Check with a DP as to whether the securities you hold can be dematerialised. Then open an account with a DP and surrender the share certificates. What is a Depository? A Depository is a securities bank, where dematerialised physical securities are held in custody, and from where they can be traded. This facilitates faster, risk-free and low cost settlement. A Depository is akin to a bank and performs activities similar in nature. At present, there are two Depositories in India, National Securities Depository Limited (NSDL) and Central Depository Services (CDS). NSDL was the first Indian Depository. It was inaugurated in November 1996. NSDL was set up with an initial capital of Rs 124 crores, promoted by Industrial Development Bank of 42 India (IDBI), Unit Trust of India (UTI), National Stock Exchange of India Ltd. (NSEIL) and the State Bank of India (SBI). Who is a Depository Participant (DP)? NSDL carries out its activities through business partners Depository Participants (DPs), Issuing Corporates and their Registrars and Transfer Agents, Clearing Corporations/Clearing Houses. NSDL is electronically linked to each of these business partners via a satellite link through Very Small Aperture Terminals (VSATS). The entire integrated system (including the VSAT linkups and the software at NSDL and at each business partners end) has been named the NEST (National Electronic Settlement Transfer) system. The investor interacts with the Depository through a Depository Participant of NSDL. A DP can be a bank, financial institution, a custodian or a broker. 43 Chapter 5. Research Methodology 44 Research Methodology Research Design: Research design means adopting that type technique of research which is most suited for the research and study of the problem. For the study and the research of the problem proper material has to be selected and collected for the investigation. â€Å"A research design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the research purpose with economy in procedure.† Jahoda, deutish. Cook. In order to know about effectiveness of Customer Relationship Management in Religare Securities Ltd., it was necessary to interact with the customer. The sample taken comprised of respondents from Pune city. A questionnaire had to be designed to collect valuable information from the different customer groups. The questionnaire which was designed suitably to meet the objective of research work. 45 Nature of Research: In this project report I have undertaken quantitative type of study. Type of the questions: The questions in the questionnaire asked to the visiting customers of Religare Securities Ltd, Regional office in Pune, are Straight Forward and Limited Probing. Type of the Questionnaire: The questionnaire in this project report is straight forward and formalized. Type of Analysis: The analysis done in this particular project report is statistical. 46 Sources of Data: a. Primary Data: The Primary data are those data which are collected fresh and for the first time and thus happen to be original in character. The primary data that was collected through interview conducted in Regional Branch with daily visiting customers. The primary data sources include copies of questionnaire and data of their respective responses. b. Secondary Data: The secondary data are those which have already been collected by someone else and which have been passed through the statistical process. Secondary data was collected through company websites. Some of the web sites http://www.religaresecurities.com/ and some others like. 47 Chapter 6. Primary Data Collection 48 Primary Data Collection Research Technique: As the researcher, I adopted survey method as a research technique for this particular project report. Contact Method: I as a researcher interviewed the respondents by personal interview. Sampling Plan: a) Population: The population covered in this project report refers to the existing (Office Coming) customers of Regional Office, who have their trading and D‟mat A/c with Religare Securities Ltd. b) Sample Size The sample size undertaken by me for this particular project report is 100 respondents. 49 c) Sample Element The respondents contacted and interviewed in this project report are all from different domain some of them were Businessmen, High Net-worth Investors, Proprietors, even Students also invest in Share Market. d) Sample Extent As a researcher, I conducted this survey only for the customers in Regional Office of Religare Securities, Pune. e) Sample Duration The survey was undertaken from the 01st June, 2009 to 30th July, 2009 i.e. for two months. f) Research Instrument: Questionnaires containing both open ended and close ended questions were used as a research instrument in this particular project report. 50 Chapter 7. Data Analysis Interpretation 51 Data Analysis Interpretation 1. Respondents: Respondents Businessmen HNIs Proprietors Individuals Number of respondents Interpretation: Above pie chart represents that research contains 100 respondents which are Businessmen, HNIs, Proprietors and Individuals and they are 30, 8, 24, 38 respectively in numbers and percentages. 30% 8% 24% 38% Businessmen HNIs Proprietors Individuals 52 2. Income Group(Annual): Income Group (INR) 10000 1 Lakh 1 Lakh 5 Lakh 5 Lakh-10 Lakh 10 Lakh Above Number of respondents Interpretation: Above pie chart represents that the research contained 100 investors and customers of Religare Securities Ltd. All the people were from different different Income group which are in numbers shown above. W e can clearly see sample includes more customers from first income group i.e. INR 10,000 – 1 Lakh 43% 37% 13% 7% 10000 -1 Lakh 1 Lakh -5 Lakh 5 Lakh -10 Lakh 10 Lakh -Above 53 2. Company Interaction via Email and Telephone Calls: Interaction Via Email and Telephone Calls Interpretation: From the above result of Company Interaction via Email and Telephone calls, we can imagine the satisfaction level of customers and accordingly Customer Relationship is managed through electronic media to maximize the wealth of customers. In Religare mostly dealers are in touch of regular traders / customers and customers also get loyal to the company through this practice. Every call is taped by default for the evidence of orders to buy or sell the stocks and Emails too. Excellent Interpretation: When it was asked sudden and on the time answer was the same of maximum people, it means the credibility and trustworthiness of the company is on the height. It‟s nothing but the result of Relationship Management. It is said that Share Market means „Well of Loss‟, nevertheless Religare‟s Customer don‟t have any tension in investing because they believe in Company‟s Researchers and Analysts and their investment tips too. 96% Number of respondents Interpretation: From the above answers Customer Relationship can be very well highlighted because out of 100, 43 people have rated Religare on the scale of 1 to 10 and again in remaining maximum customers say that they rate Religare at on the scale of 1 to 10.Every customer has his own value and consideration about Religare because they invest their Hard Earned money and take risk to earn more cause of Religare‟s Services and Attachment and it is all the output of Customer Relationship Management. 4% 5. Where do you invest/ trade mostly? Where Customers Invest mostly Equity Commodity Currency Number of respondents 66 19 15 Interpretation: One general question was asked in questionnaire to know the investment flow of customers towards Religare Services. When it was asked why they invest in specific area mostly then it was answered by many people that liquidity market is easy to make money out of investment and take money out whenever we feel not to put. And other reason many customers don‟t want to invest for long time.And about currency some people were not interested. 66% 19% 15% Equity Commodity Currency 57 6. Where do you trade mostly? Where Customers Trade mostly Intraday Delivery Both Number of respondents 48 37 15 48% 37% 15% Intraday Delivery Both 58 Interpretation: From the above view of graph we come to know that maximum people, 61% customers trade in Intraday Trading. On this customers say they like to trade in Intraday because of Short term investment and high level of excitement and sometimes they feel their money seems to sink. It‟s like One Day Cricket play for many customers. In Delivery, people say here is „No / Low Risk, More Money‟ , in this people say if scrip goes down like „Satyam‟, then also we get chance to book profit buying current stocks in low price and putting old stock aside temporarily. Here we find people hesitate to invest in Intraday and confident to trade in Delivery trading. Very less traders population do trade in both area, for few people it‟s nothing but fund managing, if one finds difficulty in making money in Intraday, they simultaneously manage their fund for Delivery, but very few people feel do this type of management. Eventually Religare is the Broking firm and it doesnâ₠¬Å¸t lose its attention from making money for its customers and lose its attention from Customer Relationship Management. 59 7. Do you trade in any other broking firm? Trade in other Broking Firm Yes No Number of respondents Interpretation: Above pie chart represents the maximum people have their D‟mat A /c and Trading A/c somewhere else also nevertheless they say they trade from Religare only and few of their other A/cs are put Non-Operating by them. Here we get a fact that Religare‟s Customer Relationship Management really has something very attractive and attachable to emotions cause of services. Few of them were hesitating while answering this question. 8. Are you satisfied with the services provided by Religare? Satisfaction Strongly Yes Slightly Yes No Strongly No Slightly No Number of respondents Interpretation: Above chart represents us the output of Customer Relationship Management with the help of the services and customers satisfaction can show a mirror of the efforts of the company towards making their customers loyal to them. Here 64% customers have selected and stated that they are fully satisfied with the services that they are getting from Religare Securities Ltd. 64% 9. Since last how many years you are in field of trading? Since when customers are trading ? Less than 1 year More than 1year More than 2 years Number of respondents Interpretation: This question was asked intentionally to know the loyalty of customers with Religare Securities Ltd., which is nothing but the back-screen coding of on screen output. These all things are the proud of Religare and its customers are also very proud to be in Religare. 17% Customer Relationship Management Business Drivers and Benefits ï‚ · It empowers management with a real-time pipelines and forecasting so they can build and focus on high profit, sustainable relationships. ï‚ · It empowers staff wit customer intelligence and best practices to increase their likelihood of successful transactions. ï‚ · It increases customer‟s acquisition, retention, loyalty, and profitability by integrating information across the enterprise. ï‚ · It enables executive and management to gain customer insight. 64 Customer Relationship Management Risks ï‚ · Effective internal controls must be in place to prevent customer information from becoming scattered across databases and servers. ï‚ · CRM can be associated with significant revenue cycle. ï‚ · CRM should be kept and handled and carefully kept inside the company only otherwise Customers Database can be misused by rivals. Customer Common Findings while contacting: ï‚ · Generally people whom I have contacted they were from different domains like Business, Proprietors, High Net worth Income Group (HNIs) and students. ï‚ · Their responses may not be proper because of their „Busyness‟ in Dealing Room. ï‚ · This data is called Primary Data, which is considered very genuine but is this case it misrepresents the Reality and Credibility. 65 ï‚ · Some people, its felt that they gave fake response, with impression that this questionnaire is from Religare Securities internal. ï‚ · Some people did not take it serious because this was not important to them as they are busy for trading at dealing Room. ï‚ · Every data interpretation and statistics cannot be think worthy from their results because this study is for only two months altogether. 66 Chapter 8. Limitations 67 Limitations Findings are according to the observations. 1. Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but while it does not concentrate on the extra expenses occurring on Company‟s A/c due to increment in expenses in serving customers all the ways and Return on investment means consideration may not be more than expected. Customer may not give that much business transactions which is estimated or expected. 2. It needs specific staffs to handle all the tasks of Customer Relationship Management because the data that is feed in system cannot be handled merely by Relationship Managers who has to make new customers and take care of their dealings and also to accomplish their additional responsibilities. 68 Suggestions 69 Suggestions 1. Short Duration: o Project research duration was only for two months, in this tenure neither study nor observation can be done properly. For example, we saw sample plan – in that only 100 customers could be contacted and now the problem is- from this samples we cannot think of Macro Level Perception of customers. Many people may be from same point of view and many may not and those 100 people may not contain these type of people. So duration of Research Project should be more than two months. 2. Customer Category: o To find effective Customer Relationship Management, Broking firm can do one more thing which will be very beneficial to them in finding Asset Customers from the bottom level management to top level management. Religare should adopt system of allotting Customer Categories according to their transactions, due payments, exposure, loyalty, frequency of trading and all. 70 o In this system at all the level where CRM is handled and watched by Top class officials of the company, they also get to know the list names and details of the loyal customers and CEO or Board of Directors also get to know total customers and at last their turnover of the total transaction. 3. Affiliated Awareness Programs: o Religare should arrange affiliated programs within its own groups to come to the sense of new people and accordingly to prospecting and acquiring new customers. o With the help of it companies CRM will help it to get height of success and dominate the world of Services. Because CRM affects Marketing, Sales and profitability and these all can be achieved by CRM. o For E.g., Religare Securities can play few awareness documentaries and Advertisement with „Religare Vistaar‟ this will result in getting more and more customers to serve and accordingly Religare can become the first ranker in turnover very soon. 71 Appendix I. Copy of questionnaire II. Bibliography , 72 Questionnaire 1. Name:________________________________________________ 2. Contact No:________________________________________________ 3. Occupation: ï‚ £Businessman ï‚ £Proprietor ï‚ £HNI ï‚ £Individual 4. Income Group(Annual): ï‚ £ 10000 1 Lakh ï‚ £1 Lakh 5 Lakh ï‚ £ 5 Lakh-10 Lakh ï‚ £ 10 Lakh Above 5. How do you find Company Interaction via Email and Telephone Calls ? ï‚ £Poor ï‚ £Fair ï‚ £Good ï‚ £ Very Good 73 6. Do you find company’s investment tips useful and beneficial? ï‚ £Yes ï‚ £No ï‚ £Can’t Say 7. Where do you rate Religare on the scale of 10 in terms of Services? ï‚ £4 ï‚ £6 ï‚ £8 ï‚ £10 8. Where do you invest/ trade mostly? ï‚ £Equity ï‚ £Commodity ï‚ £Currency 9. Where do you trade mostly? ï‚ £Intraday trading ï‚ £Delivery Trading 10. Do you trade in any other broking firm? ï‚ £Yes ï‚ £No If Yes, name of the broking firm__________________________________ 74 11. Are you satisfied with the services provided by Religare? ï‚ £Yes ï‚ £No Since last how many years you are in field of trading? ï‚ £Less than 1 Year ï‚ £More Than 1 Year ï‚ £More than 5 Year 12. What improvement do you want be done in company’s services? ï‚ £__________________________________________________________________________________________________________________________________________________________ _____________________ 13. Which service do you like most in Religare? ï‚ £_______________________________________________________________________________________________________________________________________________________________________________ 75 Bibliography Websites = http://deadpresident.blogspot.com http://religareonline.com http://www.religaresecurities.com Newspapers = The Hindu Books =